Picture above is not mine… or anyone that I know. Needed a non-descript image with a “park:” crowd… This one sounds like a no-brainer, but you’d be surprised to know the level of guest intelligence that is “left on the table” and not acted upon. In 2022, park Operations, Marketing, etc… has more tools at
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Business Ops, post-COVID have presented a number of challenges. One of which is that of staffing. Training of an employee, or the lack thereof, can make or break your guest experience. Many times, though, I feel that companies hire to fill holes rather than hire the “right” ones. Back in the late 90’s I led
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COVID was an unfortunate line in the sand for a lot of individuals, families, family companies, and corporations. A lot of procedures changed temporarily, some permanent. And for a time, guest expectations lightened in gratitude of being able to experience all that was <2020. Things started to swivel back to normalcy in 2021 before being
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2019 was a record year for most parks and even though trouble was brewing overseas no one could fathom what was coming. “Disinformation” was being spread regarding rumors of a national quarantine coming. Tuesday, March 10, 2020 I boarded a flight from Cincinnati to Orlando to take, in my mind, a victory lap as part
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