Season 5, Episode 030: 36 Years at Disney: Jeff Korte, the Future of Hospitality & Attractions| the Attractions Group Podcast
The Attractions Group Podcast | Season5, Episode 30
How do you sustain world-class hospitality for over three decades?
Join hosts Clete Reinberger and David Detling as they sit down with 36-year Disney veteran Jeff Korte to pull back the curtain on the Hospitality sector of the Attractions Industry.
In this episode, Jeff shares invaluable insights from his storied career at the “Most Magical Place on Earth,” discussing the evolution of guest service, the integration of technology in resorts, and what today’s attraction leaders must do to stay ahead in 2026. Whether you are a theme park enthusiast or a seasoned hospitality professional, this masterclass in guest experience is for you.
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🕒 Key Moments in This Episode:
- 0:00 – Introduction: Meet Disney Legend Jeff Korte
- 04:30 – The Core Pillars of Disney-Level Hospitality
- 12:15 – How the Hospitality Sector has Evolved (1990 vs. 2026)
- 22:45 – Balancing High-Tech with the “Human Touch”
- 35:10 – Leading Teams in the Attractions Industry
- 48:55 – Jeff’s Advice for the Next Generation of Leaders
- 55:30 – Final Thoughts & Where to Follow Jeff Korte
CONNECT WITH US:
- 🌐 Website: www.theAttractionsGroup.com
- 📸 Facebook: www.facebook.com/attractionsgroup
- 🐦 Twitter/X: @AttractionsGrp
- LinkedIn: search: the Attractions Group / Attractions Network
- Podcast: https://podcasts.apple.com/us/podcast/the-attractions-group-podcast/id1813010543
About Jeff Korte: With a career spanning 36 years at the Walt Disney Company, Jeff Korte has been at the forefront of some of the most significant shifts in hospitality and guest service. His expertise covers resort operations, team leadership, and the strategic implementation of the “Disney Difference.”
Resources Mentioned:
#AttractionsIndustry #DisneyVeteran #HospitalityManagement #ThemedEntertainment #AttractionsGroup #GuestExperience #ThemeParkBusiness #JeffKorte #PodcastForLeaders
Music License for intro music obtained through Pond5 (Shutterstock), Transaction ID: 9453749. Item#209327727 Individual License, Commercial, BMI “Open Road” – 10 second edit Above taken from Certificate receipt, no “License Number” was observed.
